Safe Sender List

All ISP (Internet Service Providers) have spam filters which keep both white listed addresses and blacklisted addresses. If an address is on a person’s white list then mail from the specific sender will be allowed.

 

Spam filters may occasionally put our emails into your spam folder, which may be because other users have marked similar emails as spam. If you seem to be missing our emails, or haven't got an email from us, Please check the Spam folder first.

By adding our email address to your safe senders list this will enable you to receive our emails into your Inbox and reduces the chances of having problems receiving emails from us.

 

To ensure you receive all of our emails please make sure you add contact@comfycreations.co.uk to your address book and Safe Sender List.

 

Please follow the instructions below for your specific ISP.

 

Google Mail (Gmail) unmark as spam

If an email was incorrectly marked as spam, follow the steps below to remove it from Spam.

  1. On your computer, open Gmail

  2. On the left, click Spam. If you don't see Spam, click More.

  3. Open the email.

  4. At the top of the page, click Not spam.

 

To stop a message from being sent to Spam in the future, you can:

Google Mail (Gmail) Add to contact list

  1. Go to Google Contacts.

  2. In the bottom right, click Add . (If you don't see Add , go to add contacts in old Contacts.)

  3. Enter the contact's information.

  4. Click Save.

 

BT Internet

  1. From the Settings tab, select the "Safe senders" folder and click on the Add button

  2. Add the email address you want to mark as safe and click Save

  3. After a confirmation message the email address will be added to your list of safe senders

 

Hotmail

  1. Open the email, located in the spam folder

  2. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list.

  3. Select "Safe and Blocked senders" then click "Safe Senders"

  4. Copy and paste contact@comfycreations.co.uk into the box provided and click "add to list"

  5. Our email address has been successfully added to your safe sender list

 

Microsoft Office Outlook 2003

  1. Open the email, located in the spam folder

  2. On the toolbar click "Actions"

  3. Select "Junk E-mail" from the drop down menu.

  4. Select "Add sender to safe senders list".

  5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm.

  6. The email address has now been entered into your Outlook contacts list.

 

Yahoo!

  1. Open the email, located in the spam folder

  2. Click the "Add" button next to our email address.

  3. If not there already, copy and paste contact@comfycreations.co.uk into the email field and click "Save".

  4. A dialogue box may appear with the words "Contact was added" beside a green tick. Click OK to close the dialogue box.

  5. The email address has now been entered into your Yahoo! address book.

 

Microsoft Office Outlook 2007

  1. Open the email, located in the spam folder

  2. On the tools menu click "Options"

  3. On the Preferences tab under E-mail click Junk E-mail

  4. Click the Safe Senders or Safe Recipients tab and select Add

  5. In the Enter an e-mail address or Internet domain name to be added to the list box copy and paste contact@comfycreations.co.uk and click OK.

  6. The email address has now been added to your Contacts list.

 

AOL Mail

  1. Open the email, located in the spam folder 

  2. Click on the email address to give a small dropdown. Select "Add contact".

  3. If the email address does not appear in the email field copy and paste contact@comfycreations.co.uk into the box provided. Click Add contact to confirm.

  4. The email address has now been added to your Contacts list.

We recommend you regularly check your Spam folder as sometimes emails you’re expecting may end up there. If they do, select the message and click on the Not Spam button. Alternatively, on some ISP you can drag and drop the email back into your Inbox.

This tells them that you're happy to receive this type of email and they we eventually send it to your Inbox instead of automatically putting it in your Spam folder.

 

Marking a message as "Not spam" won't necessarily guarantee that future email messages from that sender will be put into your Inbox. To improve the automatic filtering, you can also add the originator's email address to your contacts directory and also to your 'Safe Senders List'.

 

By default, emails in the Spam folder are automatically deleted, usually after a month. But this should give you enough time to look at your "Spam" emails and check whether they are really SPAM.