Exchanges

If having received your order and you have changed your mind and would like to exchange the product for a different patterned fabric, colour, or if you would like to exchange to a completely different sized Bean Bag, then you have 7 days from the date of receiving your order to decide and notify us that you would like to exchange the order. 

 

Please include a note with your details and the details of what you would like to exchange it to; include any size, colour and fabric variations and place this in your returning parcel.

 

You are to ensure your return order is well packaged as any damage caused in transit may not be accepted or it may incur a repair cost, we advise that your order is returned via a courier with tracking and/or recorded/signed for delivery ensuring you Keep Your Receipt And Tracking Number For Your Return, As we cannot be held liable if it is lost in transit.

 

It is the customer’s responsibility to pay for any postage costs to return any items. Your order must be returned to us within 14 days of you receiving it. We are unable to arrange collection of any items.

 

If you do not receive contact from us after 14 days of sending your order back, then please chase up your return with the courier or postal service you used. If an item you are returning has been lost whilst with the courier then you are to seek compensation from the courier, we cannot be held liable if any returning items get lost.

 

If you are owed a refund, you will receive an email confirming your new order and an additional email up to 7 days later confirming your refund has been processed.

 

If you are required to pay extra i.e. Postage or the increase costs of the new item then we will email you once we receive your order back and ask you to pay the extra, an invoice will be sent to your email address payment will be taken via PayPal.

 

Exclusions:

 

Personalised items and Custom Made Orders are excluded as they have been made to your specific requirements and therefore cannot be returned as part of our normal return policy.  And it is important you make sure the item is what you want before you place your order and check your order carefully (particularly regarding the spelling of any names on a personalised item). 

 

Have a Question?

 

If you have any questions which are not answered within our website, then please Contact us via our contact page or by emailing us at contact@comfycreations.co.uk

 

All information is correct at time of publication; this information maybe subject to change.