Deliveries And Dispatch Times
We aim to have all Orders made and dispatched within 3-5 working day of receiving cleared payment. All orders will be sent via a signed-for Courier service. Estimated Delivery for your item/s are shown below.
We will work as hard as possible to ensure delivery is on time. However, some delays may occur which are outside of our control (E.g. carrier breakdowns, weather problems etc) which can mean deliveries can take an extra day or two longer, particularly when it’s super busy.
Deliveries can arrive at any time between 7am – 7pm, The delivery drivers are unfortunately unable to call customers ahead of delivery, Please note Weekends and Bank Holidays may cause a slight delay in the delivery of your parcel and in the very rare event that a product is out of stock, or delayed by courier error, we ask that you please allow up to 14 days for delivery.
All our bean bags are sent via courier and require a signature as proof of delivery. This is to ensure a safe and trackable service for your order; Please note if no one is in to receive the order the courier at times will leave the parcel with your neighbour, or in a secure location. They will leave a card letting you know where it has been left.
Delivery available for UK mainland only will usually take 3-5 working days from dispatch.
Delivery available for Ireland will usually take 7-14 working days from dispatch.
Delivery available for Scottish Highlands & Islands will usually take 3-10 working days from dispatch.
Delivery available for Northern Ireland, Isle of Scilly, Isle of Man will usually take 3-7 working days from dispatch.
Delivery available for Channel Islands and IOW will usually take 5-7 working days from dispatch.
What happens if I'm not in when my item is being delivered?
If you think you maybe out when the item is being delivered, We give you the opportunity after checkout to enter a note to the courier to leave the parcel in a safe place this could be with your neighbour, porch or garden shed (etc.). However, please note any delivery instructions are at your own risk. please contact us with details of a safe place to leave your item, or details of a neighbour so we can pass this on to our courier.
Please make sure a mobile telephone number is entered during or after checkout, this will aid in communication for your delivery. Certain carriers will send you a text message with an estimated delivery time (free of charge).
After 3 failed delivery attempts, your items will be returned back to us. If an item is sent back to us as a result of failed delivery, this will incur a delivery charge to you of a minimum of £10 in order to cover the cost of failed delivery return and the re-delivery cost, we reserve the right to cancel your order and refund the cost of the order, minus £15 to cover the cost of return and administration.
Do I need to sign for my delivery?
YES. You will be required to sign for your delivery, if the courier is unable to deliver they may return your parcel to their depot and leave a note explaining where your parcel is and how to rearrange delivery or collect your parcel. Please note if no one is in to receive the order the courier at times will leave the parcel with your neighbour, or in a secure location. They will leave a card letting you know where it has been left.
What If I have not received my order?
Once your order has been dispatched a tracking number will be provided for you to check the location of your Parcel. If you have not received your order within 14 days of the Dispatch notification then drop us a message and we will do our best to track your order,
We advise customers to check parcels carefully for any transit damage. If you are unsure, or if there is transit damage to the product, sign for the item and if available clearly write “Damaged Product”. In this instance, please contact us where we will resolve this as quickly as possible and ensure that you get a perfect product, please take pictures of the parcel in the condition it has arrived in, also taking picture of any damage to the outer packaging and item
We apologise for any inconvenience caused and will endeavour to get any issues fixed as soon as possible. We ask that the damaged item be returned to us for inspection so we can make a clam with the courier Please Return it via a trackable service. (The postage you pay to return the damaged item will be refunded) (Maximum amount paid for the return of the damaged item will be that of our UK Standard hermes tracked delivery price).
Any claims for damage or discrepancies upon receipt of your order must be notified within 24 hours of delivery by emailing us, any claims made after the time scale will not be accepted.
Have a Question?
If you have any questions which are not answered within our website,
Please Contact us by using our contact us form on our contact page or E-mail us at firstname.lastname@example.org
All information is correct at time of publication; subject to change at any time without prior notice.